FAQ

The Ins And Outs of How We Do Business

Billing & Pricing

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Payments Accepted

The payment will normally be collected on the day of the clean, unless prior arrangements have been agreed. Our team members can collect payment on each visit.

Cancellation Policy

To allow us to provide service for our clients, we have to plan and allocate cleaning teams jobs up to two weeks in advance. Therefore, we require a minimum of three clear business days’ notice for any cancellation. If we receive less than two clear business days’ notice or more than one business days’ notice, there will be a cancellation charge of 50% of the cleaning fee for the cancelled clean. The client agrees to pay Cleaners Direct 100% of the cleaning fee for all visits cancelled or aborted by the client on the actual day of the clean

Satisfaction Guarantee

We will revisit a property to make good if the client is not satisfied with any aspect of the cleaning. However, our office needs to be made aware of the problem within 24 hours of the clean to honour our satisfaction guarantee. We will return within three working days or less.

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